Photo Projection Jewelry FAQ

Photo Projection Jewelry & Photos

How does photo projection technology work?

Our projection jewelry features a micro-engraved lens. You can view your hidden photo in three ways:

• Peek inside: Hold the pendant close to one eye and look through the convex side of the stone.
• Use your camera: Open your phone’s camera app and press the lens against the front of the pendant; the image appears on your screen.
• Project it: In a dark room, shine your phone’s flashlight through the back of the stone to project the image onto a wall or flat surface.

What photos work best for a clear image?

For the best results, use a high-resolution, well-lit original file and keep the subject centered for the circular projection lens.

Can I change my photo later?

Projection-series photos are micro-engraved into the stone and can’t be swapped. Photo lockets are designed to open so you can replace the physical photo inside.

Materials & Care

What materials do you use?

Memory Gleam uses hypoallergenic materials, including medical-grade stainless steel, with 18K Gold, Rose Gold, and Silver finishes.

Is the jewelry waterproof?

Remove your jewelry before showering, swimming, or exercising. Perfume, soap, chlorine, and other harsh chemicals can damage plating and fog the projection lens over time.

How do I clean my jewelry?

Use a soft, dry microfiber cloth to polish the metal and lens. Avoid chemical jewelry cleaners because they can interfere with the micro-engraved image.

Production, Shipping & Orders

How long does it take to receive my order?

Each item is custom-made to order. Production takes 3–5 business days for engraving and assembly, and standard shipping typically takes 7–12 business days depending on location.

Do you ship internationally?

Yes. Shipping costs and delivery times are calculated at checkout.

What if I uploaded the wrong photo?

Contact service@memorygleam.com within 6 hours of placing your order. Once engraving begins, the image can no longer be changed.

Returns, Gifts & Support

Can I return a custom item?

Personalized items can’t be returned or exchanged for a change of mind. If an item arrives damaged or has a customization mistake, contact us within 48 hours of delivery.

Does the package include a receipt or gift packaging?

Price tags and invoices aren’t included in the package; receipts are sent digitally to the buyer’s email. Necklaces, bracelets, and ornaments come in a Memory Gleam gift box.

Still have questions?

Contact our support team at service@memorygleam.com and we’ll get back to you within 24 hours.